Learn

Shared mailboxes are accessed in the Outlook 2013 client through folders within your personal account. They appear in the area beneath the list of cabinet folders, and can be expanded to reveal account contents by clicking the triangle to the left of the account name.


Full access users have shared mailbox account folders automatically show up in their Outlook 2013 client, whereas others with whom full access users have granted folder access need to follow the below directions to add them to their account.


Directions

  1. Click File, the Account Settings drop-down menu, and choose Account Settings.
  2. Under the "E-mail" tab, choose your account, and then click Change.
  3. Click More Settings..., click the Advanced tab, and then click Add.
  4. Type the name of the shared mailbox, and then click OK.
  5. Click OK, Next, and Finish.
Close the Accounts settings window, and the shared mailbox account will become available under your folder list on the left side of the screen.